Dispatch and Devolution

Gourmet Portugal Shop uses on of the best distribution processes so that your order gets to you in the best conditions.

Shipping and Delivery

All the products are sent directly from our headquarters. 
We make every effort to send your order in the same day they it is solicited, but in some cases, it may take a maximum of 7 working days to be sent. 

We guarantee delivery only in the address provided. 
Shipping for a changed address, incorrect or incomplete address may take longer to be delivered. 


Delivery Time 

Orders placed until 15h00 of working days may be sent in the same day. However, delays may occur due to time circumstances or others availability. This means:

• In normal conditions, orders placed before 15h00, from Monday to Friday, will be sent in 3/5 days.  

Gourmet Portugal Shop takes pride in having as partners the best national suppliers of gourmet products. We aim to selelct products with quality and 100% portuguese.  

If, by some reason, you are not satisfied with your purchase you may return it, ask for replacement or reimbursement, with the following exceptions: 

. We do not take devolutions from perishable products. 
. We accept devolutions of non-perishable products within 5 working days after delivery. 
. We may replace a product or reimburse you to a new purchase as long as the product is returned. If the product does not arrive in good conditions, no reimbursement will be made. 

For devolutions, properly pack the item(s) and send it to the following address: Rua das Olveiras , nº 91 - Lote 6 - Polvoreira - 4800-173 Guimaraes

Shipping fees are not reimbursable. 

Transport Costs 

Until 18h00, delivery service fees in Portugal are calculated by weight and based on the total cost of your order.

Country

0 - 5kg

5 - 10kg

10 - 20kg

20 - 30kg

30 - 40kg

Estimated delivery times

AT - Austria

20.70€

22.50€

24.75€

28.90€

50€

5 - 7 work days

Balearic Islands

25.50€

27.50€

30.50€

36€

60€

10 - 14 work days

BE - Belgium

19.50€

21€

23€

26.50€

34.50€

5 - 7 work days

BA - Bosnia and Herzegovina

52.50€

56.90€

63€

73€

126€

10 - 14 work days

BG - Bulgaria

36€

39.70€

43.50€

50.80€

88€

10 - 14 work days

GB-UK

20.70€

22.50€

24.75€

28.90€

50€

5-7 work days

CH - Switzerland

42.50€

75€

75€

125€

200€

5-7 work days

HR - Croatia

36€

39.70€

43.50€

50.80€

88€

10 - 14 work days

CZ - Czech Rep.

25.50€

27.50€

30.50€

36€

60€

7-10 work days

DK - Denmark

25.50€

27.50€

30.50€

36€

60€

5 - 7 work days

EE - Estonia

36€

39.70€

43.50€

50.80€

88€

10 - 14 work days

FI - Finland

36€

39.70€

43.50€

50.80€

88€

-7-10 work days

FR - France

14€

18.50€

21.50€

24€

30€

5 - 7 work days

DE - Germany

14€

18.50€

21.50€

24€

30€

5 - 7 work days

GR - Greece - including Crete

52.50€

56.90€

63€

73€

126€

10 - 14 work days

HU - Hungary

25.50€

27.50€

30.50€

36€

60€

7-10 work days

Asia

140€

180€

350€

510€

700€

7-10 work days

IT - Italy

20.70€

22.50€

24.75€

28.90€

50€

5 - 7 work days

LT - Lithuania

36€

39.70€

43.50€

50.80€

88€

10 - 14 work days

LU - Luxemburg

19.50€

21€

23€

26.50€

34.50€

5 - 7 work days

NL - Netherlands

19.50€

21€

23€

26.50€

34.50€

5 - 7 work days

NI - Northern Ireland

36€

39.70€

43.50€

50.80€

88€

10 - 14 work days

USA

90€

150€

300€

450€

600€

10 - 14 work days

PL - Poland

25.50€

27.50€

30.50€

36€

60€

7-10 work days

PT - Portugal

5€

5€

7€

9€

16€

Up to 5 work days

RO - Romania

36€

39.70€

43.50€

50.80€

88€

10 - 14 work days

ES - Spain

12€

15€

20€

26€

42€

Up to 5 work days

SI - Slovenia

36€

39.70€

43.50€

50.80€

88€

7-10 work days

SE - Sweden

42.50€

55€

75€

125€

200€

5- 7 work days

WARNING: For purchases made in Continental Portugal and Peninsular Spain our website only considers the transportation fees for orders with weight equal or inferior to 200 kg. For orders with total weight superior to 200kg you must contact us to obtain information regarding the transportations fees of your order.

For purchases made in: Madeira, Azores, Balearic Islands, Canaries and other countries (except Continental Portugal and Peninsular Spain), our website only considers the transportations fees for orders with weight equal or inferior to 30kg. For order with a total weight superior to 30kg you must contact us to obtain information regarding the transportation fees of your order. 

Special Shipping Prices

Promotional offers apply to the orders placed in normal transport conditions, only in working days and for a single address. Promotions do not apply for night or weekend deliveries, unless specifically indicated. Excluding wines. Not valid outside Portugal (continent). Can not be combined with other promotion nor applyed to previous orders.  

Fees

All fees and taxes associated to our products and transportation are included in the final price to pay. From this value are excluded customs fees in countries inside and outside European Union. 


* NOTES *

Verify all the provided addresses carefully. Gourmet Portugal Shop guarantess delivery only in the provided addresses. 

If the order is not type-approved, we will contact you through the phone number or email address provided. If we can not contact you the order will return to Gourmet Portugal Shop's headquarters. You should bear the transportation costs in case you want us to send your order again. 


. GOURMET PORTUGAL SHOP HAS THE RIGHT TO DEMAND A DOCUMENT TO PROVE YOUR AGE TO COMPLETE AND SEND YOUR ORDERS.  

. ALL DELIVERIES DEMAND THE SIGNATURE OF A PERSON WITH AGE SUPERIOR TO 18 YEARS OLD. 

. THE SALE OF ALCOHOLIC BEVERAGES AND DRINKS TO MINORS (UNDER 18 YEARS OLD) IS FORBIDDEN.